Trackerwave recognises that the confidentiality, integrity and availability of information and data created, maintained and hosted by us are vital to the success of the business and privacy of our partners.

As a service provider/product, we understand the importance in providing clear information about our security practices, tools, resources and responsibilities within Trackerwave so that our customers can feel confident in choosing us as a trusted provider.

This Security Posture highlights high-level details about our steps to identify and mitigate risks, implement best practices, and continuously develop ways to improve.

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Controls (26)

Here are the controls implemented at Trackerwave to ensure compliance, as a part of our security program.

Product security (2)

Vulnerability Remediation Process

Entity identifies vulnerabilities on the Company platform through the execution of regular vulnerability scans.

Centralized Management of Flaw Remediation Processes

Entity tracks all vulnerabilities and remediates them as per the policy and procedure defined to manage vulnerabilities.

Data security (4)

Identify Validation

Entity ensures that logical access provisioning to critical systems requires approval from authorized personnel on an individual need or for a predefined role.

Termination of Employment

Entity ensures logical access that is no longer required in the event of termination is made inaccessible in a timely manner.

Encrypting Data At Rest

Entity has set up cryptographic mechanisms to encrypt all production database[s] that store customer data at rest.

Data Backups

Entity backs up relevant user and system data regularly to meet recovery time and recovery point objectives and verifies the integrity of these backups.

Network security (4)

Limit Network Connections

Entity ensures that the production databases access and Secure Shell access to infrastructure entities are protected from public internet access.

Transmission Confidentiality

Entity has set up processes to utilize standard encryption methods, including HTTPS with the TLS algorithm, to keep transmitted data confidential.

Anomalous Behavior

Entity's infrastructure is configured to review and analyze audit events to detect anomalous or suspicious activity and threats

Centralized Collection of Security Event Logs

Entity's infrastructure is configured to generate audit events for actions of interest related to security for all critical systems.

App security (2)

Conspicuous Link To Privacy Notice

Entity displays the most current information about its services on its website, which is accessible to its customers.

Approval of Changes

Entity has established procedures for approval when implementing changes to the operating environment.

Endpoint security (1)

Malicious Code Protection (Anti-Malware)

Where applicable, Entity ensures that endpoints with access to critical servers or data must be protected by malware-protection software.

Corporate security (13)

Code of Business Conduct

Entity has a documented policy to define behavioral standards and acceptable business conduct.

Organizational Structure

Entity maintains an organizational structure to define authorities, facilitate information flow and establish responsibilities.

Roles & Responsibilities

Entity has established procedures to communicate with staff about their roles and responsibilities.

Competency Screening

Entity has procedures to ensure that all security-related positions are staffed by qualified individuals who have the necessary skill set.

Personnel Screening

Entity has established procedures to perform security risk screening of individuals before authorizing access.

Security & Privacy Awareness

Entity provides information security and privacy training to staff that is relevant to their job function.

Automated Reporting

Entity has provided information to employees, via various Information Security Policies/procedures, on how to report failures, incidents, concerns, or other complaints related to the services or systems provided by the entity in the event there are problems.

Incident Reporting Assistance

Entity has provided information to customers on how to report failures, incidents, concerns, or other complaints related to the services or systems provided by the Entity in the event there are problems.

Assigned Cybersecurity & Privacy Responsibilities

Entity's Senior Management assigns the role of Information Security Officer who is delegated to centrally manage, coordinate, develop, implement, and maintain an enterprise-wide cybersecurity and privacy program.

Segregates Roles and Responsibilities

Entity's Senior Management segregates responsibilities and duties across the organization to mitigate risks to the services provided to its customers.

Retention of Policies

Entity ensures that all policy documents are retained for at least (6) years from creation.

Chief Privacy Officer (CPO)

Entity appoints a Privacy Officer to assess and facilitate the entity's compliance with relevant regulatory requirements.

Asset Ownership Assignment

Entity has set up mechanisms to assign and manage asset ownership responsibilities and establish a common understanding of asset protection requirements.

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